Frequently Asked Questions
We’ve compiled a list of commonly asking questions broken down into categories. Hopefully you find this to be helpful!
FAQs
Initial Steps and Packing
How to prepare for a successful move.
How much can my box weigh?
When it comes to packing your precious belongings, we recommend keeping individual boxes under 50 pounds. Remember, we want to keep your items safe and our movers in good shape, so try not to overload those boxes!
Do you have any advice on how to pack?
Big or small, we’ve got the expertise and equipment to handle it all. From pianos to refrigerators, our experienced team is well-equipped to move your large items safely and efficiently.
- Gather the Right Supplies:
- Start by collecting sturdy boxes in various sizes.
- You’ll need packing paper, bubble wrap, foam sheets, packing peanuts, and packing tape.
- Prepare Your Workspace:
- Set up a clean, spacious area to work in.
- Lay out all your packing materials for easy access.
- Sort and Organize:
- Group your breakable items by size and fragility.
- Separate delicate items like glassware, porcelain, and ceramics from sturdier ones.
- Wrap Individual Items:
- Begin with the most delicate items. Wrap each piece in packing paper or bubble wrap.
- For extra protection, use foam sheets for particularly fragile items.
- Use Dividers:
- Consider using cardboard dividers inside boxes for glassware or stemware.
- These dividers prevent items from touching and potentially chipping or breaking.
- Fill Empty Spaces:
- Fill the bottom of each box with packing peanuts or crumpled packing paper.
- Insert wrapped items into the box, ensuring a snug fit to prevent shifting.
- Layer with Care:
- Place a layer of packing paper or bubble wrap between each item in the box.
- Add more packing material on top of the items to create a cushion.
- Seal Boxes Securely:
- Use strong packing tape to seal the boxes securely.
- Reinforce the corners and edges for extra strength.
- Label Boxes Clearly:
- Clearly mark the boxes as “Fragile” on all sides.
- Include a brief description of the contents, so you know what’s inside each box.
Should I empty the drawers in my dressers?
We ask that you empty dresser drawers for the safety of your furniture and of our professional movers.
Can I use shipping boxes like the ones Amazon uses?
We all love Amazon, but their shipping boxes aren’t designed for moving. Let us provide you with sturdy, reliable boxes that won’t let you down during the big move. (If you purchase $350.00 we offer free delivery)
What is the best to label boxes?
Labeling your boxes is like giving them a GPS. Be specific and organized with your labeling, and you’ll thank yourself when it’s time to unpack in your new home.
Can I pack my plants?
Greenery is wonderful, but plants can be sensitive. Please note that on some long distance moves we are not allowed to take the plants over state lines. We also recommend letting us load fragile plants in your car to ensure their safe delivery.
How should we prepare our carpets before moving day?
Whether you’ve installed new carpet or want to keep your current floors protected during the move, we’ve got you covered. Our crew brings neoprene floor runners and plastic floor wrap to shield carpets and flooring from dirt, scuffs, and moisture. (Pricing for plastic wrap is included in your proposal.) We do ask that carpets are vacuumed before moving day so everything is clean, ready, and protected as we move your belongings into your new home.
FAQs
Payment and Tipping
Covers when, how, and how much to pay.
When do I pay?
For local moves, payment is collected immediately after the job is completed. For long distance moves we ask you pay the day before delivery. We like to keep things simple and hassle-free.
How can I pay?
We offer numerous convenient payment options. These include secure credit card link (with a 3.9% fee), Venmo or Zelle (no fee), direct wire transfer, and cash.
How much should I tip?
Tipping is a personal choice, but it’s always appreciated by our hardworking crew. The standard tip for our movers typically ranges from $20 to $200 per mover, depending on your budget.
Do you require a deposit to book my move?
Yes, we ask for a small deposit to secure your moving date. This ensures our crew and truck are reserved exclusively for you.
Are there any hidden fees I should know about?
Never. Charming Movers prides itself on honesty and total transparency — no fuel surcharges, no surprise add-ons, and no last-minute hidden costs.
However, transparency works both ways. To provide accurate pricing, we rely on honest and complete information from our customers during the estimate process.
For example, if we are told, “nothing in the garage is going” but arrive to find that everything in the garage is going, the added labor, time, and truck space will affect the final price.
We simply ask that you give us the full picture upfront so we can give you the most accurate estimate and avoid any surprises for either of us. Our goal is always a smooth, fair, and stress-free moving experience.
Do you accept credit cards or Zelle?
Yes! We accept all major credit cards, checks, and electronic transfers such as Zelle or Venmo for your convenience.
What happens if I need to reschedule or cancel my move?
Life happens! Just give us a call with 48-hours notice, and your deposit will move to your move date right along with you!
FAQs
Moving Day Logistics
Everything related to how the move actually happens.
Are your movers trained professionals?
Yes. Our team consists of highly trained, experienced, and respectful movers—many of whom have been with us for years. We specialize in handling high-value items, antiques, pianos, safes, gym equipment, artwork, and delicate furniture.
Are you licensed and insured?
Yes. We are fully licensed, insured, and compliant with all state and federal regulations. Your belongings are protected from the moment we arrive until the final item is placed in your new home.
When will my wardrobes come?
Your trusty wardrobe boxes will be delivered on the day of your move. While our skilled team works their magic disassembling and wrapping furniture, we kindly ask you to pop your hanging clothes into the wardrobe boxes for a seamless transition.
Do you move items in bad weather?
Yes — we work rain or shine, snow or heat. Our team uses protective materials and equipment to keep your items safe in all conditions. However, if weather becomes dangerous (ice storms, flooding, high winds), we may need to adjust start times for safety.
What’s the secret to a stress-free move?
The secret to a stress-free move is simple: stay calm and let us do the heavy lifting. And good communication! Help us to help you by keeping us in the loop, The more we know the more we can better assist you. We’re here to make your move charmingly stress-free, so you can focus on the excitement of your new adventure.
Can you move specialty or heavy items?
Absolutely. We have 20+ years of expertise moving:
- Safes (all weights)
- Motorcycles
- Pianos
- Hot tubs
- Gym equipment
- Commercial equipment
- Large artwork
- Appliances
- Fireproof file cabinets
If it’s heavy, awkward, delicate, or expensive — we’ve moved it.
Can someone else be at my home during the move?
Yes, but we strongly recommend one decision-maker be present at all times. This ensures clear communication and avoids delays or misunderstandings.
Can I bring my pet pigeon?
Pets are family, and we welcome them with open arms! Just make sure to prepare a comfortable space for them during the move to keep them happy and safe. We ask that all pets are kept confined in a safe room and or crate so that they are safe and so are the professional movers. You can do the same thing for your kids lol
FAQs
Storage and Belongings
For customers who need to store items or have special requests.
Do you offer storage options?
If you need a temporary home for your belongings, we’ve got secure storage options that are as dependable as our moving services. Your items will be safe and sound until you’re ready for them.
Can I access my items while they’re in storage?
Of course! Just let us know in advance, and we’ll schedule a time for you to safely access your belongings in our secure facility.
How long can I keep my items in storage?
As long as you need — we offer both short-term and long-term storage options. Whether it’s a few weeks or a few months, your belongings are safe with us.
Can you store furniture that’s being staged for sale?
Absolutely. We frequently assist clients working with real estate agents who need temporary storage for staging furniture or decluttering during home sales.
How do I prepare items for storage?
We recommend cleaning and labeling each item before storage. Our team will wrap, pad, and secure everything properly — you don’t need to lift a finger.
How do you protect my belongings during moving and storage?
Whether your items are delicate, oversized, or somewhere in between, we take great care to ensure everything stays protected throughout the entire process.
- Protective Measures: We take extra precautions to protect both your belongings and your home. Our team uses padding, straps, and protective coverings to shield your items from damage during transit.
- Tailored Solutions: Each move is unique, and we tailor our approach to your specific needs. Whether you have a grand piano, a sectional sofa, or a massive wardrobe, we have the expertise and equipment to get it safely to your new space.
- Attention to Detail: We pay meticulous attention to detail, from securing items properly in the truck to carefully unloading them at your new home. Our goal is to make sure your heavy possessions arrive in the same condition as they left.
FAQs
After the Move
Tips and information about what happens once you’re in your new home.
How do I change my address?
Don’t forget to update your address with the post office and all your important accounts. We’ve even prepared a handy checklist to make sure you don’t miss a thing during your transition to a new address.
Do you offer moving-in cleaning services?
While we focus on moving and storage, we can connect you with trusted local cleaning partners who specialize in move-in and move-out cleanings.
Can you remove my moving boxes once I’m unpacked?
Yes! We offer post-move box pickup and recycling upon request. Just let us know when you’re finished unpacking, and we’ll collect the boxes to keep your new space clean.
What’s your best moving playlist?
Moving can be a lot of work, but it’s also an opportunity for fun. Check out our curated moving playlist to keep the energy up and the good vibes flowing during your move.
Can you help rearrange furniture after the move?
Absolutely. If you realize once you’re settled in that a sofa or dresser would work better in a different spot, our team can return to help with light rearranging. Just let us know—sometimes a fresh layout makes a big difference in your new space.
What should I do if something doesn’t look right after the move?
If you notice anything unexpected with your belongings or need a quick adjustment, contact us right away. We’re committed to your satisfaction and will work with you to make things right so you feel fully settled and confident in your new home.
